Refund policy
Refund & Return Policy Last updated: July 2026
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-returnable items:
- Items that have been used or damaged due to negligence
- Digital products or downloadable content
- Items on sale or discounted
How to initiate a return:
- Contact us at info@bravaio.shop within 30 days of receiving your order.
- Provide your order number and reason for return.
- We will review your request and respond within 3-5 business days.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-10 business days to your original payment method.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos as evidence. We will arrange a replacement or full refund at no additional cost.
Warranty Product warranties, if applicable, are provided by the manufacturer. We are not responsible for manufacturer defects beyond the scope of our return policy.